Terms of Service

Acceptance of Terms

By accessing and using the graviluxor website and services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service ("Terms") constitute a legally binding agreement between you and graviluxor B.V. ("graviluxor", "we", "us", or "our"), a company registered in the Netherlands under number KvK64582937.

If you do not agree to abide by the above, please do not use our website or services. Your continued use of our platform constitutes acceptance of these Terms and any modifications we may make to them from time to time.

These Terms apply to all users of our education marketing attribution and analytics platform, including visitors to our website, prospective clients, and current subscribers to our services.

Description of Services

graviluxor provides education marketing attribution and analytics platform services designed specifically for educational institutions. Our services include marketing attribution tracking, real-time analytics dashboards, student journey mapping, advanced reporting, and related consulting services.

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to our clients. We may also impose limits on certain features or restrict access to parts or all of the services without notice or liability.

Our services are provided on a subscription basis as detailed in our service agreements and pricing documentation. Specific terms for enterprise clients may be governed by separate service level agreements.

User Obligations

As a user of graviluxor services, you agree to use our platform responsibly and in accordance with applicable laws and regulations. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. You must not attempt to gain unauthorised access to any part of our platform, other accounts, or computer systems connected to our services.

You are responsible for ensuring that any data you provide to us or process through our platform complies with applicable data protection laws, including GDPR. This includes obtaining necessary consents and maintaining appropriate legal bases for data processing.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without express written permission from graviluxor. You also agree not to reverse engineer, decompile, or disassemble our software or platform.

Intellectual Property

The graviluxor platform, including all software, content, trademarks, logos, and other intellectual property, is owned by graviluxor B.V. or our licensors and is protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to access and use our services in accordance with these Terms and your service agreement. This licence does not include any right to resell or make commercial use of our services or content.

You retain ownership of any data you provide to our platform, while granting us the necessary rights to process and analyse such data to provide our services. We may use aggregated and anonymised data derived from our services for product improvement and research purposes.

Any feedback, suggestions, or improvements you provide regarding our services may be used by graviluxor without restriction or compensation, though we will not disclose your identity in connection with such feedback without your permission.

Payment and Billing

Our services are provided on a subscription basis with fees as outlined in your service agreement or as quoted during the sales process. Payment terms are typically annual, though other arrangements may be available for enterprise clients.

All fees are exclusive of applicable taxes, which will be added to invoices where required by law. Payments are due within the timeframe specified in your invoice, typically 30 days from the invoice date.

We reserve the right to suspend or terminate services for non-payment after providing reasonable notice and opportunity to cure any payment default. Late payments may be subject to interest charges as permitted by law.

Refunds are generally not provided for prepaid subscription fees, except as specifically outlined in your service agreement or as required by applicable consumer protection laws.

Data Protection and Privacy

We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our privacy practices are detailed in our Privacy Policy, which forms part of these Terms.

As a data processor for our clients, we will process personal data only in accordance with documented instructions and applicable data protection laws. Clients remain responsible as data controllers for their own compliance obligations.

We implement appropriate technical and organisational measures to protect personal data and maintain the security of our platform. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted to or stored on our platform.

Limitation of Liability

To the maximum extent permitted by applicable law, graviluxor shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you have paid to graviluxor in the twelve months preceding the claim, or €1,000, whichever is greater.

We provide our services on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages, so these limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless graviluxor, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms.

This indemnification includes, but is not limited to, claims related to your breach of these Terms, violation of applicable laws, or infringement of third-party rights. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of the Netherlands.

If you are a consumer resident in the European Union, you may have the right to bring proceedings in the courts of your country of residence, and nothing in these Terms affects your rights as a consumer under applicable EU consumer protection laws.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or any transactions between you and graviluxor.

Termination

Either party may terminate the service agreement in accordance with the terms specified in your service contract. We may also terminate or suspend your access to our services immediately, without prior notice, if you breach these Terms or engage in conduct that we determine is harmful to our business or other users.

Upon termination, your right to use our services will cease immediately. We will provide reasonable assistance in data export during a transition period, subject to the terms of your service agreement and applicable data protection laws.

Provisions of these Terms that by their nature should survive termination will remain in effect after termination, including but not limited to intellectual property rights, limitation of liability, indemnification, and governing law clauses.

We reserve the right to delete or anonymise data stored on our platform following termination, in accordance with our data retention policies and any specific agreements with you regarding data handling.

Changes to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will provide notice of material changes by posting the updated Terms on our website with a new effective date and, where appropriate, by sending email notification to our clients.

Your continued use of our services after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you should discontinue use of our services and may terminate your subscription in accordance with your service agreement.

For enterprise clients with separate service level agreements, modifications to these Terms may require mutual agreement as specified in those contracts.

Miscellaneous

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and graviluxor regarding the use of our services and supersede any prior agreements or understandings.

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.

Contact Information

If you have any questions about these Terms of Service, please contact us: